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Private Home Staff Training Support

What type of Private Home Staff Training Services offer?​

Our services are created entirely around your needs.  Each client we work with is unique, and as such their staff will be made up of individual personalities, backgrounds and cultures.  Below are a number of case studies which may allow you to see the type of households we have developed training for previously, however, these are only a small fraction of the breadth of clients we have supported over the years.

No. 1 Case Study

John, London, UK

John was a senior lawyer at a very prestigious law firm in London.  He was in his early 40s, and through various life events, he had decided that he no longer wanted to have a career in law.

He came to Lucy initially for support in business mentoring, but then it became quickly apparent that he was clear to which direction he wanted his career to go, within the hospitality industry in hotel management. 

Lucy devised a specific, bespoke training programme for John, which once John completed and with Lucy’s support with his CV rewrite, he was then interviewed and successfully found a role with a prestigious hotel group as an assistant manager.

Four years later he is now a manager in his own right, and has never looked back!

No. 2 Case Study

Simone, Paris, France

Simone had a team of 10 housekeepers in her Chateaux in the South of France.  She lived the majority of the time in Paris, however, she took some of her housekeepers with her abroad as she travelled.

She saw as new staff members joined and left that the skills that the housekeepers had were not consistent across her properties. Lucy and her team devised a specific training programme for her Head Housekeeper which was delivered the majority of the training online via video conferencing.

Then, Alexandra, the head trainer was flown to both Paris and the south of France to provide a bespoke training package to Simone’s housekeeping team. The results spoke for themselves, and the housekeepers are now a tight-knit, efficient team, who exceed Simone’s expectations.

No. 3 Case Study

Gareth, The Highlands, Scotland

Gareth had just bought a new property for his Chinese investor, and he was, as the property manager expected to ensure that the property was renovated, and then staffed as expected. 

 Lucy and her team developed a site-specific training plan.  We performed two surveillance days and then developed a week-long training programme.

Following the training, we returned a month later to observe the staff again.  We then completed a two-day training based on what we saw were still areas of improvement.

Since we conducted the last training days, Gareth has been extremely happy with the team in the property for his client.

Our training services are as one would expect highly bespoke.  There is no ‘off the shelf’ training approach.  That being said, many situations we see are ones that happen in many different properties and venues.
From the staff confidence, or the actual skills they have, through to time management or ability to work within the team. These aspects are often repetitive and as such we are extremely good at recognising them and training them to perfection. 

Our General Consultancy Process is the Following:

1. Silver Service
2. House Management
3. Housekeeping
4. Yacht Leadership
5. Butler
6. Front of House
7. Etiquette

8. Fire Awareness
9. Health and Safety
10. Food Hygiene
11. Rota Creation
12. Schedule Creation
13. Surveillance Days (falling under site visits)
14. Report Writing

To get in touch with us to discuss your private home consultancy service please get in touch with us here:

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