Lucy Challenger

Privacy Terms


We promise to treat any personal information about you securely, fairly and lawfully. We are committed to protecting your privacy.  This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe

We know that there’s a lot of information here, but we want you to be fully informed about your rights, and how Lucy Challenger LTD trading as Polo & Tweed uses your data.

We hope the following sections will answer any questions you have but if not, please do get in touch with us

When we ask you for personal information online it will only be in response to you actively applying for or using one of our online products or services.
Lucy Challenger LTD trading as Polo & Tweed is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The company may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.


In the course of providing our Services, we collect or receive your personal information in a few different ways. Often, you choose what information to provide, but sometimes we require certain information for you to use and for us to provide you the Services.

Registration, Account Setup, Service Usage: In order to use the Services, you need to provide us with a valid email address, and for Services that require registration, a name associated with your account that you can choose and that represents your identity with Polo & Tweed. Candidates applying for jobs may review and change these on their unique and private candidate portal, which only the individual candidate and employees of Polo & Tweed can access. You need to provide this information to enable us to provide you with the Services.

Depending on which services you choose to use, additional information, may be necessary in order for us to provide a particular service. You are not required to provide us with this information to sign up, but we will need it to provide certain services.

Candidate Portal: You may provide your name and other personal information (such as birthday, location) in connection with your account and activity. You can edit or remove this information through your account settings.  This portal is fully secure and is accessed only by you and by Polo & Tweed employees.

Analytics Information: We use data analytics to ensure site functionality and improve the Services. We use Google Analytics, which tracks site data and usage.  It does not individually track individual users.

What we collect (including but not limited to):
• We may collect the following information:
• Name
• Contact information including email address
• Demographic information such as postcode

What we do with the information we gather:
• We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
• We may use the information to improve our products and services.
• We will only contact you using the details you provide for reasons directly relating to your use of our services.
• We will never use your information to contact you for market research purposes.


The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and after it is received. Your account information is protected by a password. It is important that you protect against unauthorised access to your account and information by choosing your password carefully and by keeping your password and computer secure, such as by signing out after using the Services. If you have any questions about the security of your personal information, you can contact us at [email protected]


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


We will never sell, distribute or lease your personal information to third parties. We will only pass on your personal information if we are required by law to do so.

If you are applying for a job through Polo & Tweed we will typically only pass on your information to our client with your permission, which is deemed given when you apply for a job.  This may be by applying through your candidate portal, other website or by other methods such as email or text.
You may request details of personal information which we hold about you under the Data Protection Legislation.  If you would like a copy of the information held on you please contact us with your request.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.

We know that members of our community value having control over their own information, so Polo & Tweed gives candidates the choice of providing, editing or removing certain information, as well as choices about how we contact you. You may change or correct your Polo & Tweed account information through your account settings in your candidate portal. You can also request the deletion of the personal information in your account.

You may also control the receipt of certain types of communications from Polo & Tweed in your account settings. Polo & Tweed may send you messages about the Services or your activity. Some of these messages are required, service-related messages for members (such as job alerts). Other messages are not required, such as newsletters. You can control which optional messages you choose to receive by changing your subscriptions in your candidate preferences.

We partner with third parties to manage our advertising on other sites. Our third-party partners may use cookies or similar technologies in order to provide you with advertising based upon your browsing activities and interests. If you have chosen to connect your account to an external third-party application, such as Facebook, or an app developed using the API, you can change your settings and remove permission for the app by changing your account settings


We will keep your information for as long as is necessary for us to fulfil the purposes that we describe in this policy. As a general rule, however, we will keep:

The information you provide when you register us, together with any updates you make to that information, for the duration of your participation;

The information that we collect about you for the duration of your participation, in some cases less time, based on the reason for holding such information and whether such information remains current, for example the cookies we use for third party advertising (as set out in the Cookie Policy) are held for no longer than 12 months

If you do not interact with us for a period of 6 years or if we are no longer are able to contact you, we may deem you to be inactive and suspend or close your account. Your information will be kept and securely stored for a further 4 year period after you are deemed to be inactive, following which we will ensure that your personal data is no longer retained. In some instances we may choose to keep your personal data for longer, or if you actively opt in again for us keeping your data.


You may benefit from a number of rights in relation to your information that we process. Some rights apply only in certain limited cases, depending on your location. If you would like to manage, change, limit, or delete your personal information, you can do so via your candidate portal account settings or by contacting us. Upon request, Polo & Tweed will provide you with information about whether we hold any of your personal information. By visiting your account settings, you can access, correct, change, and delete certain personal information associated with your account. In certain cases where we process your information, you may also have a right to restrict or limit the ways in which we use your personal information. In certain circumstances, you also have the right to request the deletion of your personal information, and to obtain a copy of your personal information in an easily accessible format.

Where we use your data for direct marketing purposes, you can always object using the unsubscribe link in such communications or changing your account settings.


You are responsible for protecting your personal information and password in order to access the candidate portal.  You agree to protect any information you receive from us with confidentiality, and conduct yourself with high integrity, following the relevant local laws of the land.  


Where you have provided your consent, you have the right to withdraw your consent to our processing of your information and your use of the Services. For example, you can withdraw your consent to email marketing by using the unsubscribe link in such communications or by changing your account settings. You can choose to withdraw your consent to our processing of your information and your use of the Services at any time by closing your account through your account settings and then emailing [email protected] to request that your personal information be deleted, except for information that we are required to retain.